Last updated: 02 July 2026
1. Our Commitment
Zenith Education stands behind the quality of every notes set, e-book, and test series we publish. We want you to be genuinely satisfied. This policy explains when and how refunds or replacements apply.
2. Digital Products (Printable PDF, Online Tests, Online Reading)
Digital products are non-refundable once delivered, because the content is instantly viewable through your dashboard, watermarked with your identity, and cannot be "returned".
Before purchasing, please:
- Read the free 10-page sample of every unit — available on the course preview page.
- Try our free demo test if the course includes tests.
- Ask us any question on WhatsApp before checkout — we respond within working hours.
An exception applies only if the delivered file is technically corrupt or the wrong file. In that case, contact us within 48 hours with a description of the issue; we will re-deliver the correct file or refund at your choice.
3. Printed Notes (Hard Copy)
Printed notes are eligible for refund or replacement in these situations:
- Damaged in transit: report within 48 hours of delivery with photos of the parcel & contents. We will replace at our cost.
- Wrong item shipped: we will arrange reverse pickup (or ask you to courier back) and re-ship the correct item at our cost.
- Not delivered within 20 working days from dispatch: after a courier trace, if the shipment cannot be located, we will re-send or refund.
- Printing / binding defects: reported within 7 days of delivery with photos, we will replace the defective set.
Printed books are not refundable merely because of a change of mind after opening/using them. Please decide carefully before ordering the printed variant — the digital variant costs less and is instant.
4. How to Request a Refund or Replacement
- WhatsApp us at +91 83024 50450 with your Order ID (visible in your Dashboard → My Orders) and a clear description or photos of the issue.
- Our team reviews within 2 working days and confirms next steps.
- Approved refunds are initiated within 3 working days of confirmation.
5. Refund Timeline
Once initiated, refunds are processed back to the original payment method (UPI / card / netbanking / wallet):
- UPI, wallets: 24–72 hours
- Debit / credit cards: 5–10 working days (depends on issuing bank)
- Netbanking: 5–7 working days
Delays past these windows are typically at the payment gateway / bank end; we can share the Razorpay reference number so you can escalate with your bank.
6. Chargebacks & Disputes
Please reach us before filing a payment dispute with your bank. In our experience, 99% of issues are resolved within a day on WhatsApp. Unjustified chargebacks may result in a permanent buyer ban on all Zenith platforms.
7. Partial Refunds
For bundled orders (printed + digital combo), refund amount is calculated only for the eligible portion — for example, damaged printed books can be refunded even if the digital access has been used, because they are separately priced.
8. What is Not Refundable
- Course fees where the buyer has already opened and downloaded the master PDF and consumed more than 30% of the content (measured by reader time or pages viewed).
- Test attempts already submitted.
- Shipping fees (₹200 flat) on returned printed goods, if the return is buyer-initiated for reasons not covered above.